Constant AI names five credit union leaders to advisory board

Constant AI has formed a five-member Client Advisory Board to guide its push to prevent delinquency before loans fall too far behind. The move brings in senior credit union executives as the company builds AI tools aimed at earlier intervention and faster member assistance.

Why it matters: - Credit unions are under pressure to help members before a missed payment turns into credit damage, repossession risk, or higher loan loss reserves. - Constant AI is positioning its platform around early intervention, when flexible help can keep members current and reduce downstream losses. - The board is meant to keep product design focused on real credit union workflows, not just account-level automation.

What happened: - Constant AI named five credit union executives to a new Client Advisory Board. - The board will guide the company's efforts to build tools that help members stay current or recover when they fall behind. - The announcement was made in Portland, Maine, on Sept. 29, 2026. - The advisory board members are Kent Lugrand of InTouch Credit Union, April Clobes of MSUFCU, John Anderson of Center Parc Credit Union, Scott Daukas of One Washington Financial, and Garrett Jorewicz of CU1.

The details: - Kent Lugrand, CEO of InTouch Credit Union, will chair the board. - Lugrand has led InTouch Credit Union for more than 21 years and also chairs Eltropy's Client Advisory Board. - April Clobes is CEO of MSUFCU and CEO of Reseda Group, MSUFCU's CUSO. - John Anderson is chief lending officer at Center Parc Credit Union. - Scott Daukas is chief partnership officer at One Washington Financial, which is wholly owned by WSECU. - Daukas brings more than 25 years of credit union industry experience, including service as CSO at TwinStar Credit Union. - Garrett Jorewicz is SVP of innovation and enterprise solutions at CU1. - Constant AI says its platform works with credit union core, outreach and collections systems. - The platform, powered by AI agent Nia, can execute skip-a-pay, deferments, repayment plans and loan modifications. - The company says the system is designed to act before an account reaches 60 days past due, when credit damage and repossession become harder to reverse. - Constant AI says the platform helps credit unions and banks resolve delinquency before it becomes a loss. - The company includes a website link for more information: Constant AI.

Between the lines: - The board adds credibility from operators who know lending, growth and collections from inside credit unions. - Lugrand's comments point to a broader industry concern: members often fall behind because they are short on cash, not because they are unwilling to pay. - Constant AI is framing the product as a way to preserve the member relationship while giving institutions control over guardrails and timing. - The company's messaging suggests a bet that faster, more flexible responses can outperform rigid delinquency workflows.

What's next: - The advisory board will shape how Constant AI develops tools for zero-touch delinquency prevention. - Constant AI will continue refining its AI-driven resolution workflows for use before loans become seriously delinquent. - The company will likely use the board's feedback to prioritize features that fit credit union operations and member needs.

The bottom line: - Constant AI is using industry veterans to help push delinquency management earlier, faster and more member-friendly.